Privacy Policy opungbet for Member Data Protection

This Privacy Policy explains how opungbet collects, uses, stores, and protects the personal information you provide when using our platform. We are committed to safeguarding every member's privacy to the highest standard — not merely to fulfill a formal obligation, but because we believe member trust is the most valuable asset we hold.

This policy applies to all services available at opungbet.vu, including the web version, mobile app, and all platform features. By registering an account or continuing to use opungbet's services after this Policy is updated, you are deemed to have accepted all terms stated herein.

Opungbet collects several categories of data to provide a secure and optimally functioning service. Below is a breakdown of the data we collect and its purpose:

Collected data is used exclusively for the following purposes — nothing more, nothing less:

• Processing account registration and verifying member identity (KYC).
• Processing deposits, withdrawals, and other financial transactions securely.
• Delivering personalized and effective customer support.
• Detecting and preventing fraud, money laundering, and platform abuse.
• Meeting applicable legal and regulatory obligations.
• Sending promotional information and offers (if you have consented).
• Improving platform quality based on aggregated and anonymized usage patterns.
• Ensuring compliance with the minimum age requirement of 18 years.

Opungbet does not use data for commercial profiling unrelated to platform services, and never makes automated decisions with a significant impact on members without human involvement.

Opungbet processes your personal data based on one or more of the following legal bases, depending on the context of the processing:

• Contract Performance — Processing is required to provide the service you have requested (e.g., processing deposits or withdrawals).
• Legal Obligation — We are legally required to retain certain records, for example for Anti-Money Laundering (AML) purposes.
• Legitimate Interests — To prevent fraud, enhance platform security, and protect the rights of opungbet and its members.
• Your Consent — For marketing communications and non-essential cookie usage, we only proceed after obtaining your consent.

Opungbet does not sell or trade your personal data to any party. However, under certain limited conditions, data may be shared with:

• Payment provider — To securely process deposit and withdrawal transactions. Only the data necessary for the transaction is transmitted.
• Game provider — Game session data is shared with the relevant game provider to validate and record game results.
• Identity verification services — For KYC purposes, identity data is verified through trusted independent verification agencies.
• Law enforcement — If required by a court order or official instruction from a competent authority.

All third-party partners who receive data from opungbet are bound by strict data confidentiality agreements and are prohibited from using that data for any purpose beyond what has been agreed.

All data is stored on servers located in internationally certified data center facilities with strict physical access controls. We apply the following technical and organizational measures to protect your data:

• Data encryption in transit (SSL/TLS) and at rest (AES-256).
• Firewall and intrusion detection systems monitored 24/7.
• Multi-factor authentication for all internal administrator access.
• Regular security audits conducted by our internal team and independent external consultants.
• Automated data backups with full encryption.
• Audit logs recording every access and change to sensitive data.

Personal data is retained for the duration of an active account and for any legally mandated retention period following account closure (typically 5–7 years for financial records in accordance with regulations). After the retention period, data is permanently deleted.

Opungbet uses cookies and similar technologies to ensure the platform functions properly and to deliver a more personalized experience. The cookies we use fall into several categories:

• Essential Cookies — Required for the platform to function (e.g., keeping your login session active). Cannot be disabled.
• Preference Cookies — Remembers your display preferences such as language and notification settings.
• Analytics Cookies — Collects anonymous data on how you use the platform to help us improve our services.
• Security Cookies — Detects suspicious activity and prevents unauthorized access to your account.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will significantly affect platform functionality.

You hold a number of rights over your personal data stored in opungbet's systems. We respect and facilitate each of these rights:

To exercise the rights above, contact the opungbet support team via live chat. We will respond within 30 calendar days. In certain complex situations, the response time may be extended with prior notice.

Opungbet is strictly intended for users aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.

If we become aware or have strong reason to believe that data from a minor has entered our system, we will immediately take steps to delete that data and close the associated account. If you have information regarding this, please contact us right away.

Under certain operational conditions, your personal data may be transferred to or accessed from locations outside Indonesia — for example, when using international game provider services or cloud infrastructure.

In all cases of cross-border data transfers, Opungbet ensures that recipients outside Indonesia maintain a level of data protection equal to or higher than that applicable in Indonesia, through mechanisms such as standard data transfer agreements or internationally recognized security certifications.

Opungbet may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory updates, or platform service developments. Any material changes will be communicated to members via in-platform notifications and registered email, at least 7 days before the changes take effect.

The latest version of the Privacy Policy is always available on this page with the effective date clearly stated at the top. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding the Privacy Policy or your personal data at opungbet, we strongly encourage you to reach out to our team through the following channels:

• Live chat directly on the opungbet platform — available 24 hours a day, 7 days a week.
• Email: [email protected] (response within 1–3 business days).
• Page FAQ — for general questions that may already be answered.

Our privacy team is committed to responding to every request seriously and within a reasonable timeframe. No question is too small or too technical for us to address.